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My website suspeded - please help (Read 1,926 times)
 Mar 19th, 2012 at 5:04am
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Sue66 
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My website suspeded - please help
My website was suspended due to:

running this perl script - YaBB.pl abusing server
resources.
 
 
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 Reply #1 - Mar 19th, 2012 at 7:57am
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Dandello 
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Re: My website suspeded - please help
That doesn't tell us anything. Who was your hosting service? What were they offering in terms of bandwidth and other resources (If they told you it was 'unlimited' well, there ain't no such thing and you probably ran afoul of their 'unlimited resources until you need to use some' fine print.)

Which version of YaBB were you using? Were there any installation issues? Any evidence that your site was attacked by spammers using your resources (did you remember to add the recommended anti-spam mods that will (hopefully) be part of the next version?

 
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 Reply #2 - Mar 19th, 2012 at 9:28am
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Sue66 
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Re: My website suspeded - please help
Dandello wrote on Mar 19th, 2012 at 7:57am:
That doesn't tell us anything. Who was your hosting service? What were they offering in terms of bandwidth and other resources (If they told you it was 'unlimited' well, there ain't no such thing and you probably ran afoul of their 'unlimited resources until you need to use some' fine print.)

Which version of YaBB were you using? Were there any installation issues? Any evidence that your site was attacked by spammers using your resources (did you remember to add the recommended anti-spam mods that will (hopefully) be part of the next version?



I am using 2.5AE
Installed it a year ago.  Never had any issues until now.  Hosting is with TPP (former Planet Domain) I have used 40% of bandwidth so far, and I dont have any mods cause I don't know how to add them.
 
 
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 Reply #3 - Mar 19th, 2012 at 11:24am
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WebMe 
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Re: My website suspeded - please help
It could be a spam bot calling the YaBB.pl script many times in a short amount of time thus triggering automated action by your host. Speak to your web host to find out more. If you feel like moving hosts we can help you out  Wink
 
We offer YaBB compatible hosting. Ask for a free trial.
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 Reply #4 - Mar 19th, 2012 at 12:08pm
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Sue66 
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Re: My website suspeded - please help
This is what they sent me:

Processes running at the time the abuse was detected and files that caused the malfunction:

venusba     9054  0.0  0.1  31228  6076 ?        S    08:59   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    11006  0.0  0.1  26944  5728 ?        D    09:02   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba     8903  0.0  0.2  33916  6748 ?        S    08:58   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba     8937  0.0  0.1  31260  6120 ?        S    08:58   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba     9848  0.0  0.1  31232  6080 ?        S    09:00   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba     9723  0.0  0.1  31260  6116 ?        S    09:00   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba     9847  0.0  0.1  31232  6088 ?        S    09:00   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba     9893  0.0  0.1  31228  6084 ?        S    09:00   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba     9722  0.0  0.1  31232  6084 ?        S    09:00   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba     9965  0.0  0.1  31260  6052 ?        S    09:00   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba     9703  0.0  0.1  31232  6084 ?        S    09:00   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    11164  0.0  0.0  48284  1892 ?        D    09:03   0:00  |   \\_ /usr/local/apache/bin/suexec venusba venusba YaBB.pl
venusba    10088  0.0  0.1  31260  6120 ?        S    09:01   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    10681  0.0  0.1  31260  6052 ?        S    09:01   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    10181  0.0  0.1  31260  6120 ?        S    09:01   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    10667  0.0  0.1  31232  6084 ?        S    09:01   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    10724  0.0  0.1  31232  6084 ?        S    09:01   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    10693  0.0  0.1  31232  6084 ?        S    09:01   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    10434  0.0  0.1  31232  6088 ?        S    09:01   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    10630  0.0  0.1  31232  6084 ?        S    09:01   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    10911  0.0  0.1  31232  6088 ?        S    09:02   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    10546  0.0  0.1  31228  6088 ?        S    09:01   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    10745  0.0  0.1  31232  6088 ?        S    09:01   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    10824  0.0  0.1  31232  6088 ?        S    09:02   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    10798  0.0  0.1  31232  6044 ?        S    09:02   0:00  |   \\_ /usr/bin/perl -- YaBB.pl
venusba    11007  0.0  0.1  26764  5544 ?        D    09:02   0:00  |   \\_ /usr/bin/perl -- YaBB.pl

 
 
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 Reply #5 - Mar 19th, 2012 at 3:41pm
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Dandello 
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Re: My website suspeded - please help
I don't see anything in the log that should have tripped anything as an error (except maybe the suexec call)  aside from a lot of hits in a short time - which kinda looks like spammers.

Your tech host's support doesn't seem to be especially helpful. The large number of hits in such a short time may have triggered a CPU usage cut-off.

As for adding mods - check out http://www.boardmod.org/mods.php - There are instructions for adding mods. One that is essential is either SpamFruits or Anti-spam question (use custom questions though - bots know the usual questions). StopForumSpam is excellent as well and people are swearing by the Captcha hack at http://www.yabbforum.com/community/YaBB.pl?num=1324832594.

If you can get to your YaBB error log, that might tell you something as well. (Like the IP addresses of the perps so they can be banned through htaccess if necessary)

And there are lots of YaBB friendly hosts out there.
« Last Edit: Mar 19th, 2012 at 3:49pm by Dandello »  
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 Reply #6 - Mar 19th, 2012 at 4:09pm
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WebMe 
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Re: My website suspeded - please help
Yes, it probably is a spambot hit.
Will your host reactivate your account in order to allow you to try and resolve the issue?
 
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 Reply #7 - Mar 19th, 2012 at 4:16pm
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Bill Myers 
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Re: My website suspeded - please help
WebMe wrote on Mar 19th, 2012 at 11:24am:
It could be a spam bot calling the YaBB.pl script many times in a short amount of time thus triggering automated action by your host. Speak to your web host to find out more. If you feel like moving hosts we can help you out  Wink

This is probably exactly what's going on. In short, you need to be with a better host. Luckily for you, it seems that you have a good option with WebMe's recommendation here. After all, as his signature states, "We offer YaBB compatible hosting. Ask for a free trial."

Also, I don't remember offhand if this community support forum of YaBB's is hosted by WebMe, but you can see how well it performs here, so you may want to give them a try.
Edited:

WebMe wrote on Mar 19th, 2012 at 4:20pm:
Thanks Bill. We don't host this forum but we do host several YaBB forums. So links can be supplied upon request.  Smiley



One thing I can tell you from experience is that popular forums will get hit with spambots a lot. Our own forum is getting hit more and more. We were getting hit by spambots at a rate of about 500 every two hours, but that's recently doubled to about 500 each and every hour. This hasn't adversely affected our forum's performance at all, and the captcha changes we implemented keep the spammers from registering.

Edited:

Like BoardMod mentioned here, I think YaBB's own community support forum is now hosted by UK2 Hosting.


« Last Edit: Mar 19th, 2012 at 4:25pm by Bill Myers »  
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 Reply #8 - Mar 19th, 2012 at 4:20pm
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WebMe 
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Re: My website suspeded - please help
Thanks Bill. We don't host this forum but we do host several YaBB forums. So links can be supplied upon request.  Smiley
 
We offer YaBB compatible hosting. Ask for a free trial.
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 Reply #9 - Mar 19th, 2012 at 4:32pm
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xnoddyx 
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Re: My website suspeded - please help
Bill Myers wrote on Mar 19th, 2012 at 4:16pm:
Also, I don't remember offhand if this community support forum of YaBB's is hosted by WebMe, but you can see how well it performs here, so you may want to give them a try.

no its UK2 Hosting.
Bill Myers wrote on Mar 19th, 2012 at 4:16pm:
WebMe wrote Today at 11:24am:It could be a spam bot calling the YaBB.pl script many times in a short amount of time thus triggering automated action by your host. Speak to your web host to find out more. If you feel like moving hosts we can help you out   This is probably exactly what's going on. In short, you need to be with a better host.

yes you do need a better host

Sue66 wrote on Mar 19th, 2012 at 12:08pm:
venusba    11164  0.0  0.0  48284  1892 ?        D    09:03   0:00  |   \\_ /usr/local/apache/bin/suexec venusba venusba YaBB.pl

and if you dont have this on your host then this looks like a bot probeing for anything and you can prob see this in your server logs

and hope you can get this sorted out  Wink
 
YaBB install help video
1. what yabb forum are you running and the url
2. describe in as much detail as you can what happens and also post screenshots if you can
3. please be patient we live in different time zones and have other commitments but we will help you
as bill and ted say (Be excellent to each other)
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 Reply #10 - Mar 19th, 2012 at 4:37pm
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Bill Myers 
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Re: My website suspeded - please help
xnoddyx wrote on Mar 19th, 2012 at 4:32pm:
no its UK2 Hosting.

Got it. It's UK2 Hosting. Thanks!

« Last Edit: Mar 19th, 2012 at 4:37pm by Bill Myers »  
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 Reply #11 - Mar 19th, 2012 at 4:57pm
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xnoddyx 
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Re: My website suspeded - please help
Bill Myers wrote on Mar 19th, 2012 at 4:37pm:
xnoddyx wrote on Mar 19th, 2012 at 4:32pm:
no its UK2 Hosting.

Got it. It's UK2 Hosting. Thanks!


lol its ok its also in the footer of the page but im just glad that this forum is back up to full speed i ended up not comeing on for weeks when it was on sourceforge the name sourceforge just makes me shudder and i feel disgusted with them
 
YaBB install help video
1. what yabb forum are you running and the url
2. describe in as much detail as you can what happens and also post screenshots if you can
3. please be patient we live in different time zones and have other commitments but we will help you
as bill and ted say (Be excellent to each other)
WWW xnoddyx xnoddyx1  
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 Reply #12 - Mar 20th, 2012 at 3:24am
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Sue66 
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Re: My website suspeded - please help
WebMe wrote on Mar 19th, 2012 at 11:24am:
It could be a spam bot calling the YaBB.pl script many times in a short amount of time thus triggering automated action by your host. Speak to your web host to find out more. If you feel like moving hosts we can help you out  Wink



I think I do need to change host.  They unsuspended my site so that I could fix it but blocked my ip.
 
 
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 Reply #13 - Mar 20th, 2012 at 10:38am
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WebMe 
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Re: My website suspeded - please help
Sent you a PM, will set you up a trial account on our hosting platform to resolve your issues.
 
We offer YaBB compatible hosting. Ask for a free trial.
WWW webme  
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