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Need help with sendmail (Read 4,999 times)
 Nov 10th, 2012 at 11:20pm
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Miss Emily 
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Need help with sendmail
Hello, I need some help in relation to sendmail. Are there any tech guru's here with this knowledge?

To make a long story short, the sendmail program on my server is not working, and I want to run sendmail from another server.

Please read about my problem here:
http://www.carsten-dalgaard.dk/cgi-bin/yabb2/YaBB.pl?num=1352545229

Thank you.
 
 
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 Reply #1 - Nov 11th, 2012 at 12:30am
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xnoddyx 
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Re: Need help with sendmail
ok you say you are having issues with sendmail have you asked your host if they are having problems with this or is this self hosted i.e. at home

Quote:
I don't want to move my forum because it's too complex,

if you do want to move hosts i may be of some help if you need.

Miss Emily wrote on Nov 10th, 2012 at 11:20pm:
and I want to run sendmail from another server.

you can but this is more complex than it sounds then there is the question of security or lack of and for most hosts they won't let you set it up

but i will wait for your reply and see where we go from here to help you  Smiley.
 
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1. what yabb forum are you running and the url
2. describe in as much detail as you can what happens and also post screenshots if you can
3. please be patient we live in different time zones and have other commitments but we will help you
as bill and ted say (Be excellent to each other)
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 Reply #2 - Nov 11th, 2012 at 2:09am
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JonB 
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Re: Need help with sendmail
OK - I will take a run at this -

A. You pretty much can't use 'sendmail' on another server. The reasons are close to what xnoddyx has described (hosts would not want you to) - but the reason is quite straightforward. 'sendmail' on Linx/Unix or 'fake sendmail' on Windows are local processes (excutables) - only processes running on the same server can access them.

B. Here is the good news - You can use a' foreign 'SMTP server'.  

If it is essential that your server e-mail be addressed from the same domain name (that improves deliverability)  i.e. form 'webmaster' or 'admin'@yourdomain.com, then even if your host is still providing regular mail services, you can have a second mailserver - you will need to make an addition to your DNS records.

If it is not essential that the e-mail address matches the domain, just about any e-mail service that offers an SMTP server will work.

I read your thread, and Bill basically gave you the right ticket, switch to an SMTP server. You might even be able to use your hosting companies SMTP server instead of 'sendmail'.

If the real problem is that 'not all the mail gets delivered' particularly to addresses on Yahoo, Hotmail or gmail it may actually be due using sendmail. Mail is 'scored' by mailforwarders by reading the SMTP header and using an algorithm to 'guess' if it is SPAM.  a message sent by 'sendmail' receives a score based on the 'spamminess' of the sending domain the IP is primarily assigned to. (i.e. your host)

Have you tried to analyze what the undelivered mail has in common?

Good Luck
Cool

 
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 Reply #3 - Nov 11th, 2012 at 5:21am
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Miss Emily 
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Re: Need help with sendmail
xnoddyx ... I'm happy with my current host, it's just that their sendmail program is causing problems. I've asked them to fix the problem on many occasions, they've been quick to help, but then the problem occurs again, so it's an ongoing problem.

JonB ... My email address associated with my domain and regular email service is working fine, can you please provide information about how to switch to an SMTP server?

The problem is that all mails are not delivered to any email account, sendmail just isn't working. Maybe you're right that if too many emails are reaching the spam folder, it might be giving a red flag and sendmail stops functioning.
 
 
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 Reply #4 - Nov 11th, 2012 at 11:50am
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depablo 
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Re: Need help with sendmail
You can setup google apps to work with a domain name.
 
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 Reply #5 - Nov 11th, 2012 at 4:50pm
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Dandello 
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Re: Need help with sendmail
Also YaBB does come with its own smtp program and normally has access to two other smtp modules. See: (Admin Center -> Advanced Settings -> Email )

You might try that.  Wink
 
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 Reply #6 - Nov 12th, 2012 at 12:42am
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Miss Emily 
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Re: Need help with sendmail
I've given up and have to go with the last resort, which is to approve memberships in the Admin Center manually, then email the new member to confirm that they are registered.

I really appreciate all of your help.
 
 
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 Reply #7 - Nov 12th, 2012 at 1:14am
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Bill Myers 
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Re: Need help with sendmail
Miss Emily wrote on Nov 12th, 2012 at 12:42am:
I've given up and have to go with the last resort, which is to approve memberships in the Admin Center manually, then email the new member to confirm that they are registered.

I really appreciate all of your help.

I have to say, I'm really bummed about this. I surely thought someone here would be able to actually help you.

I wish, too, that your host could keep their sendmail program alive.  Sad

If it's any consolation, as you now already know in our own forum, people using AOL or Yahoo are unable to get our automated registration emails anyway. So as I think I mentioned elsewhere, I simply have a notice about this, including an email address to contact me directly as needed.

But it's not that bad in our forum because I've set up the registration process to allow each person to choose their own password. That way, as I explain it to them online, I'll approve their registration in a timely fashion, and they'll be good to go without me having to email them about it.

Sorry you had this happen to you, and again, I wish someone here could have helped.

 
Morning, noon, or night, have a great one! ...
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 Reply #8 - Nov 12th, 2012 at 1:35am
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malmklang2 
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Re: Need help with sendmail
But it is not for the lack of trying. Unfortunately the thread starter doesn't confirm if all advices were followed and failed or if hands-on help on the actual forum or server is required.

As Dandello said, there are several options within YaBB to use different modules for e-mailing, other than sendmail. If all these fail to be of usage, i.e. not being present for YaBB to use, maybe the host would be willing to install them, as the thread starter mentioned that they were more than willing to be of quick assistance.

And then there's YaBB internal engine, like Dandello more specifically mentioned Smiley

Edited:
Ok, I didn't see the link mentioned in one of the earlier posts in this thread until now, guess Dandello didn't either, but it still is a bit unclear what, if any, error messages using these other options for sending e-mail are producing and/or if they are even installed on the server.
« Last Edit: Nov 12th, 2012 at 1:46am by malmklang2 »  
if ($human) {die("Sorry, you lot have destroyed too much already")}
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 Reply #9 - Nov 12th, 2012 at 3:18am
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Dandello 
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Re: Need help with sendmail
The thread in the link doesn't tell us if the possible smtp possibilities were tested.

YaBB's own smtp server comes automatically with YaBB. I know the 2.5AE version works and assume the 2.4 version does as well. (Of course, that doesn't mean it will work on the hosting service the OP is having sendmail troubles with.)
« Last Edit: Nov 12th, 2012 at 3:21am by Dandello »  
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 Reply #10 - Nov 12th, 2012 at 3:34am
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Miss Emily 
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Re: Need help with sendmail
Bill Myers ... You've given all the help you could and I'm very grateful. When I think about it, it's not that bad because I can still approve memberships in the Admin Center even though automated registration emails are not being sent.


Dandello ... Except for the YaBB internal engine, I tried the other options but maybe it's not working due to my lack of knowledge. In an ideal world, I just want to use the standard sendmail which my host have struggled to help permamently fix, but their service is generally excellent.
 
 
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 Reply #11 - Nov 12th, 2012 at 6:07am
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Dandello 
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Re: Need help with sendmail
We wanted to make sure you had exhausted all possibilities. Occasionally a hosting service simply has configuration issues and/or security protocols in place that simply cannot be easily handled. At a wild guess, I say that's probably what's happening in your case. If you'd like someone to actually look at your YaBB settings, Xnoddyx  is very good at that - send him a PM.
 
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 Reply #12 - Nov 12th, 2012 at 8:33am
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Bill Myers 
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Re: Need help with sendmail
Miss Emily wrote on Nov 12th, 2012 at 3:34am:
When I think about it, it's not that bad because I can still approve memberships in the Admin Center even though automated registration emails are not being sent.

That's a good perspective to have about this. However, I'm concerned that your forum's other automated messages such as a member's notifications aren't being sent out. Or a password reset, etc. So somehow, someway, this problem probably needs to be fixed.

Dandello is right about engaging Xnoddyx to help you out directly. He has a knack for figuring things out involving YaBB's inner workings.
Don't you just love how I've volunteered his services?  Smiley

****************************************

Meanwhile, if others can be helped by the following:

In our own forum I tested YaBB SMTP Engine with the following error message:

Code Select All
System Information
SMTP Error [535]: Authentication failed 


Regarding the error message shown above, I only changed the "Send Emails using" option, so I'm thinking that authentication should have worked.

When I tried the "Net::SMTP (Perl Module)" option, that was successful.

I wasn't able to test the "Net::SMTP::TLS (Perl Module)" option because it's evidently not installed.

In any case, I went back to using our "Unix/Linux Sendmail" option.

****************************************

For anyone having problems with sendmail since YaBB otherwise works fine with it, the best solution is to have one's host make sure it's working.

After all, as Dandello mentioned, "Occasionally a hosting service simply has configuration issues and/or security protocols in place that simply cannot be easily handled."

Years ago, I remember having sendmail problems, so I had to get our host to correct them. At least once if my memory serves me, "a new security protocol" was what caused the problem.

 
Morning, noon, or night, have a great one! ...
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 Reply #13 - Nov 12th, 2012 at 10:34am
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Miss Emily 
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Re: Need help with sendmail
I forgot about the other automated messages that needs to be emailed out. I will give it one last go.

--------------------------------------------------------

In Gmail, When I "Add another email address you own" to my Gmail account, I get the following options:

Send through Gmail
Send through my host SMTP servers

I assume I select "Send through Gmail" ?

--------------------------------------------------------

I will use Net::SMTP (Perl Module) because it worked for you.

Do I leave the "Location of Sendmail Program" field to blank because that won't be used?

For SMTP username, password and email address fields, do I enter the details for my webmaster email address or Gmail email address?      


Thank you.
 
 
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 Reply #14 - Nov 12th, 2012 at 11:01am
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Miss Emily 
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Re: Need help with sendmail
Dandello ... My hosting provider have been fixing the sendmail issue about 30 times already this year.

I'm not sure what the issue is, but they've only been general by saying that they've "made some changes and the issue has been fixed". But within a few days, sendmail stops working again.

The hosting provider is very helpful but you are probably right that it may be something that can't be easily handled.
 
 
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