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Normal Topic no user help content displayed (Read 747 times)
reolf
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no user help content displayed
Feb 11th, 2013 at 7:27pm
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Clicking on on the Help tab as a user takes me to the Help Section page but no content is available in the User Help or the Administrator Help sections. The Moderator and Global Moderator help sections work just fine. I've checked the path setting and file/folder permissions (644 on *all* help files) and content and everything is normal. The content is there but for some reason won't display User and Administrator help!
  
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Re: no user help content displayed
Reply #1 - Feb 11th, 2013 at 7:31pm
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reolf wrote on Feb 11th, 2013 at 7:27pm:
Clicking on on the Help tab as a user takes me to the Help Section page but no content is available in the User Help or the Administrator Help sections. The Moderator and Global Moderator help sections work just fine. I've checked the path setting and file/folder permissions (644 on *all* help files) and content and everything is normal. The content is there but for some reason won't display User and Administrator help!

can you pm me admin info for the forum and i will fix it for you.
  

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Dandello
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Re: no user help content displayed
Reply #2 - Feb 11th, 2013 at 8:39pm
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The problem is with the help content lists in Variables. You should be able to fix it by going to Admin Center, opening the Edit Help section which will bring up a page where you can reorder the lists of what's to be shown in the various categories. Make sure your lists look right and save them. This should rewrite the existing lists and make sure there's no bad characters hiding in there.
  

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reolf
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Re: no user help content displayed
Reply #3 - Feb 11th, 2013 at 8:59pm
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That fixed it! Thanks Dandello.

Dandello wrote on Feb 11th, 2013 at 8:39pm:
The problem is with the help content lists in Variables. You should be able to fix it by going to Admin Center, opening the Edit Help section which will bring up a page where you can reorder the lists of what's to be shown in the various categories. Make sure your lists look right and save them. This should rewrite the existing lists and make sure there's no bad characters hiding in there.

  
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Derek Barnstorm
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Re: no user help content displayed
Reply #4 - Feb 11th, 2013 at 9:10pm
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This still needs fixing for the next release. I've never seen a support question for this prior to 2.5.2 and as I've mentioned before I've never had any problems myself prior to 2.5.2, so the problem lies somewhere in that release.
  
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Homer J. S.
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Re: no user help content displayed
Reply #5 - Feb 11th, 2013 at 9:16pm
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I had the same problem. Seems some files in the install package are emtpy or something.
  

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Dandello
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Re: no user help content displayed
Reply #6 - Feb 11th, 2013 at 9:31pm
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I actually had trouble with this in 2.4/2.5 - but I never reported it because I'd been able to take care of it through the Admin Center and then forgot about it. Once it's handled it doesn't show up again.

But it does need to be looked at - still. Tongue
  

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