Thank you Bill for responding. I truly appreciate it.
Bill Myers wrote on Nov 8
th, 2013 at 5:01am:
Some things to try ...
I'll presume that "Username:" in her profile as you access it is showing "[Ban this username]" correct?
And her "E-Mail:" is also showing "[Ban this username]" correct?
Yes, that is correct.
Bill Myers wrote on Nov 8
th, 2013 at 5:01am:
Also, if she's showing more than one IP address, then make sure none of those have been banned somehow.
Yeah, I did a search and I don't see anything. Also, my own IP address isn't banned from the site, whether I attempt to log in as myself (admin) or as her.
Bill Myers wrote on Nov 8
th, 2013 at 5:01am:
As silly as it may sound, you might want to try banning each of those variants one at a time, and then unbanning each of them until you see that her membership is working properly again.
Not silly at all. Actually, I had tried that already but forgot to mention it as one of the things I had tried. No change, though.
Bill Myers wrote on Nov 8
th, 2013 at 5:01am:
I'm guessing her membership files have 644 permissions, correct? If so, try changing those permissions to 666.
Her permissions are 644, that's right. I tried changing them to 666 but that didn't help. That might have been something of a longshot anyway seeing that everyone else, including myself, has 644 permissions. Directories, btw are 755, not that it matters.
Bill Myers wrote on Nov 8
th, 2013 at 5:01am:
In your Admin Center, go to Member Controls, Ban Members, and check for her IP, Email, and Username in the 3 different ban lists for those categories.
She's not in any of them.
Bill Myers wrote on Nov 8
th, 2013 at 5:01am:
Lastly, if none of these suggestions work, upload from a local copy her vars membership file if you have that file backed up. It's possible that the same file on your server got corrupted somehow.
Because you can't log in with her login information, and you're using a different IP address, I'm thinking the problem is either a corrupted membership file, or the permissions on her membership files need to be changed.
Yeah, I may need to do that. I try to keep at least 3 backups on my local machine. Hopefully that will do it. I guess you mean all her member oriented files, right? All of these: .ims, .log, .msg, .outbox, .rlog, .vars?